- What is your return policy? We only accept return within 7 days under the Brand New condition with all accessories in the original package, customer needs to pay for return shipping cost to our closest facility advised by our support team. Company will provide a refund for the Product(s) not including any shipping charges. Follow below steps to return the Product(s) purchased through our Website within seven (7) days of the date that we deliver the applicable Product (s):
- Contact our Support team ( In China or U.S.) to initiate the return process and obtain authorization to submit the Products for return.
- Create a shipping label addressed to “Backfire Returns”and Make sure include the original order no on the shipping label or in the package.
- Pack the Products in the original packaging to ensure the Products will be returned without damage.
- Once the package is received by us and confirmed in brand new condition, we will issue the refund less the shipping charge in Three (3) business days with an email confirmation. If the board is actually used or damaged in return, a 10% restocking fee or cost of damaged parts will be deducted from the refund.
- What is the refund policy? We do NOT refund once board is shipped except the return as brand new condition within 7 days. Customer has to pay for the return shipping cost. No shipping fee will be refunded.
- What is the warranty policy? We offer 6 months (180 days) warranty on Backfire Electric Skateboard from the date when you receive the product. Parts purchased from Backfire separately has a 90 days warranty. If a defect arises during the Warranty Period, Company will, at is options: 1). Send the new parts to replace the defect parts. Most of the parts are fairly easy to be replaced with our design with our YouTube video instructions. 2). exchange the affected Products with functionally equivalent Products that are new or formed from new and/or previously used parts that are equivalent to new in performance and reliability. This warranty excludes normal depletion of consumable parts (grip tape, wheels & bearings) unless due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs, neglect, abuse, water damage, or other causes that are not defects in materials and workmanship.
For warranty repairs in United States, here are the processes:
- Contact our Support team via email Tech@helloskate.com to provide your order No and detail information of the defectiveness, some photos or a short 15 seconds video will be helpful. A pre-paid return label will be provided to you via email once the case of warranty is confirmed. (Kindly keep in mind: our tech support bases on the information you provide with us and according to our best experiences and knowledge with the product to diagnose the issue to determine the issue, the better information you could provide, the quick the process can be)
- Pack the products in original packaging or mail in a sturdy box to ensure the products will be returned without damage.
- Once the products are received and fixed, you will receive an email detailing the warranty service along with the return shipment’s tracking number.
Manufacturer's warranty applies exclusively to new complete skateboards purchased from Backfire Skateboards website, official Amazon store , eBay store, and our authorized retailers. Skateboards purchased elsewhere(unauthorized re-seller), used condition, or second hand are NOT covered under our standard warranty. Backfire Skateboards reserves the final right to explain the details of above policy.