- What is your return policy? We only accept return within 30 days under the New condition with all accessories in the original package, customer needs to pay for return shipping cost to our closest facility advised by our support team. (Special Holiday Season extend return window starts from Nov. 15th 2023 to Jan. 15th 2024, other return policy remain the same) Company will provide a refund for the Product(s) not including any shipping charges. Follow below steps to return the Product(s) purchased through our Website within Thirty (30) days of the date that we deliver the applicable Product (s):
- Contact our Support team via email Tech@helloskate.com to initiate the return request and obtain authorization for return.
- Create a shipping label addressed to “Backfire Returns” and Make sure include the original order no on the shipping label or in the package, or obtain a return label from our team.
- Pack the Products in the original packaging to ensure the Products will be returned without damage.
- Once the package is received by us and confirmed in brand new condition, we will issue the refund less the shipping charge in three (3) business days with an email confirmation. If the board is actually used or damaged, a 15% restocking fee & cost of damaged parts will be deducted from the refund.
- What is the refund policy? We do NOT refund once board is shipped except the return as brand new condition within 30 days. Customer has to pay for the return shipping cost. No shipping fee will be refunded.
- What is the warranty policy? We offer 6 months (180 days) warranty on Backfire Electric Skateboards from the date when you receive the product. Parts purchased from Backfire separately has a 90 days warranty. 1 year (365 days) warranty apply to Backfire Ranger X3 and Backfire Hammer only.
- If a defect arises during the Warranty Period, Company will, at is options: 1). Send the new parts to replace the defect parts. Most of the parts are fairly easy to be replaced under our design with our YouTube video instructions. 2). exchange the affected Products with functionally equivalent Products that are new or formed from new and/or previously used parts that are equivalent to new in performance and reliability. This warranty excludes normal depletion of consumable parts (grip tape, wheels, belts, hardware & bearings) unless due to a defect in materials or workmanship; and damage resulting from abuse, accident, modifications, unauthorized repairs, neglect, abuse, water damage, or other causes that are not defects in materials and workmanship.
Safety Warning: If you rode on wet ground with a risk of water entering your battery, please remove and check your battery. If there is any evidence of moisture, including water stains, disconnect the battery from your board immediately.
Do not charge or use it!
Keep the battery in a dry and fire resistant place to avoid potential fire risk (such as a sealed bucket outdoors).
Do not keep a potentially water damaged battery indoors.
Do not ship a potentially water damaged battery for service.
Moisture inside a battery pack can cause corrosion and short circuits in electronics such as the BMS, lighting or USB boards.
This may occur in days or weeks after water ingress.
The Li-ion batteries in your pack contain lithium cobalt oxide and organic solvents. These components can self-sustain a fire when a battery subjected to short circuits, excessive heat, and other stresses.
1. Be sure to wear protective gear and a helmet when using this electric skateboard.
2. There are risks of serious or fatal injury from collision, loss of control, and unexpected falls while using this electric skateboard. It is your sole responsibility to learn safely to ride this electric skateboard to reduce the risks: please read our user’s manual carefully and learn how to turn, accelerate and brake this electric skateboard. Backfire recommends you start with the beginner’s (low speed) mode first before using the sports (high speed) mode. Please use this electric skateboard reasonably within the control of your own abilities. Do not use this electric skateboard on dangerous road sections or big downhills. Do not use this electric skateboard at night or poor visibility environment to avoid accidents. Backfire will not be responsible for any loss or damage caused by the user in accidents.
3. Children under 14 years old must use this electric skateboard under the adult's supervision; or please place the product where children can't reach.
4. Please abide by local traffic regulations and laws to ride this electric skateboard; please respect other drivers and pedestrians on the road.
5. Please do frequent maintenance checks: before riding makes sure screws are tight and wheels are in good conditions. Do not charge the battery if the board and battery are wet. Please make sure to keep the board in dry conditions before charging.
6. Please do not open the battery or controller cases without direction from Backfire tech support, please do not modify the wiring or controller, please do not install the electric parts from other suppliers to the Backfire electric skateboard, which will terminate the warranty immediately.
For warranty repairs in United States, here are the processes:
- Contact our Support Team via email Tech@helloskate.com to provide your order number in email subject and detail information of the defectiveness, some photos or a short 15 seconds video will be helpful. A prepaid return label will be provided to you via email once the case of warranty is confirmed. (Kindly keep in mind: our tech support bases on the information you provide with us and according to our best experiences and knowledge with the product to diagnose and determine the issue, the better information you could provide, the quick the process can be)
- Pack the products in original packaging or mail in a sturdy box to ensure the products will be returned without damage.
- Once the products are received and fixed, you will receive an email detailing the warranty service along with the return shipment tracking number.
Manufacturer's warranty applies exclusively to new complete skateboards purchased from Backfire Skateboards website, official Amazon store , eBay store, and our authorized retailers. Skateboards purchased elsewhere(unauthorized reseller), used condition, or second hand are NOT covered under our standard warranty. Backfire Skateboards reserves the final right to explain the details of above policy.