Updates: Since the new batch shipping from Oct. 2024, the G5 is using latest Hobbywing ESC and R5s Remote. (Previously, G5 was using JK ESC and R5 remote)
Backfire offers the industry standard logistics solutions to our customers, considering our vertical supply chain system from China to USA and other counties.
Domestic Shipping in USA:
Backfire Skateboards USA ships from California warehouse and Virginia Tech Center to all states of United States (excludes some minor islands) using major carriers' services including: USPS, UPS and FedEx ground. The transit time is depending on the origin to the destination distance and carriers' advertised transit time, which is in general within 2 to 5 business days. Disclaimer: carriers might inform you for a delay on the tracking page which is beyond our control in certain situations beyond control.
This map illustrates service schedules in business days as of Oct. 2023 for UPS Ground shipments from California warehouse.
Certain products can not be shipped to PO box, APO, FPO address due to the product size and lithium battery inside. A valid street number and name is required for shipping address. A valid phone number is also required for shipping purpose only in case carrier needs to contact you and protected by our privacy policy.
FAQ IN SHIPPING:
1. How long do I get a tracking number after my order?
You will receive the tracking number in
- 1 to 2 business days if we ship within domestic USA
- 3 business days after order if you select air shipping from China
- Around 30 to 35 business days if you select sea shipping from China, which is the transit time for a container from China to arrive to the local warehouse
2. Why my tracking number does not move, only show label created or why my tracking shows an estimated delivery date today no movement at all?
If your package is from China via air or sea shipping, it has to pass the customs first before the carrier could scan and move it. Once it pass the customs, the tracking number will update on carriers' website with a final delivery date. The estimated delivery date is NOT accurate if the package did not show "in transit" to you, which means it has not passed customs or has not picked up by the carrier. Most people will see the tracking number remain the status of " label created" for 4 to 7 business days. Do not need to call UPS or FedEx asking the package, because they will simply ask you to contact Backfire again. Please kindly wait for the package status update once it pass the customs, or feel free to reach out to our support.
3. Does the package require signature? What if I can not be home to sign for it?
Given the high value of the product, we do require signature for most of our deliveries. So you or someone has to be present in delivery to sign for the package.
If you are not home for the delivery date, the carrier will not leave the package at the front door. The carrier will try to make the 2nd delivery next business day. You can also call the carrier to request them hold the package at the local store or partner's location, so you can pick it up from them at your continent time.
4. What can I do if the tracking number says the package was delivered, but I did not receive it?
Few things you have to do first to solve it in a timely manner:
- Check if any family members or receiving office in your apartment received the package for you.
- Call the carrier as soon as possible to file a claim and provide the claim reference number to Backfire. If you do not know how to file a claim with carrier, please inform us as soon as possible, so we can contact the carrier from our end.
We reply ONLY on the carriers' tracking status and investigation result to make the final conclusion. If carriers approved lost package claim, we will send a replacement package. We will NOT approve any lost package claim if: theft from your property after delivery; wrong shipping address in the original order; carrier's final investigation confirmation of the delivery to the correct address.
Warning: fraudulent claims will make you liable for any prosecution for mail fraud under federal crime code.
International Air Shipping from China:
In the case that USA (or other local) warehouses are out of stock (as showing on the product page or via other notices), we will process the order and ship the package directly from China factory to you with an email notice of tracking number. The transit time could vary from 7 to 20 business days via Air shipping.
The whole process of Air shipping from China could take :
7 to 15 business days to United States
15 to 20 business days to European countries
15 to 20 business days to Canada
15 to 20 business days to Australia and New Zealand
7 to 10 business days to other Asia countries
There are some extra steps for the international shipping because UPS and FedEx do not accept such big battery products via directly air shipping from China mainland. We have to use special air cargo from Hong Kong. Details are as below:
We send the packages from our factory to forwarder's warehouse in Shenzhen
Our forwarder print and put the UPS/FedEx label on the package
Meantime, forwarder feedback the tracking number to Backfire, our team update in the order and notify customer.
Forwarder moves these packages to Hong Kong airport and books the air cargo airplane from Hong Kong to Germany , USA or other destination counties.
Packages have to go through the Germany or Belgium customs in EU, or customs in California of USA (customs clearance is out of our control, which could take as smooth as 2 business days or as long as a couple of weeks depending on the situation)
Packages pass customs clearance and will be sent to UPS or FedEx or local carriers. (Customers will see the tracking number update on the carrier’s website at this point)
Normally, UPS/FedEx make the final delivery via ground shipping within 2 to 5 days in USA, or similar transit time in destination countries.
International Sea Shipping from China:
Sea shipping takes about 35 to 40 days in total, while during the pandemic, the sea shipping time could be between 40 and 60 days. It is generally with the lowest price, but slowest transit time since we have to accumulate the orders in volume and put hundreds of packages together on a boat to USA or Europe. Once our USA or Germany warehouse receive the container, we will send them out via ground shipping.
You normally will receive a tracking number showing from local warehouse 5 or 7 days before you receive your package. Please kindly wait for your tracking update when the carrier pick up the package.
Secured inside a custom-designed, impact-resistant ABS housing, the batteries also feature intelligent input/output protection.
Hub motors
Dual hub motors with 1400 watts of total power provide a smooth ride that’s quiet, comfortable, and safe.
High-Tech composite board
Finest Materials - Exquisite workmanship - Sophisticated Construction
GRIP TAPE
GLASS FIBER
BAMBOO
GLASS FIBER
MAPLE
GLASS FIBER
NEWLY DESIGNED 96*55 80A WHEELS
8" PRESS CAST TRUCKS
Pivot PU Bushing
SCM435 Kingpin
50° Kingpin Rake on Baseplate
Gravity Cast Hanger
SHR Bushings
Alloy Steel Cup Washers
OLED display R5S wireless remote control（After Oct 28th 2024)
Updates: Since the new batch shipping from Oct. 2024, the G5 is using latest Hobbywing ESC and R5s Remote. (Previously, G5 was using JK ESC and R5 remote)
IP65 Water Resistant Only, Not Waterproof! Do not ride in wet conditions, water damage is not covered under warranty and a damaged battery could cause fire risk!
I’ve upgraded my G5 with a Caliber front truck and bushings, Zealous bearings, 105mm Cloud Wheels, and Action Glow lights, and the board has been incredible. The Caliber setup made the steering feel more precise and stable at speed, the Zealous bearings roll smoothly with minimal maintenance, and the Cloud Wheels transformed the ride quality by soaking up cracks and rough pavement. The Action Glow lights add great visibility and make the board stand out during night rides. Altogether, these upgrades have turned an already great board into a comfortable, confidence-inspiring daily rider that’s smooth, stable, and a blast to ride. 🛹⚡️🔥
I was an initial backfire customer purchasing a G2 black and that board was nothing short of phenomenal. I think I got almost 2000 miles out of it before it finally gave out on me which is about as anybody can hope for! Naturally i was excited for an upgrade and bought the G5 S and not gonna lie this thing felt like a Ferrari compared to the G2 black unfortunately, it has been a maintenance nightmare. I have replaced almost every single component on this board from the hub motors with the weak/flawed screw design system to the BMS, giving out on me and now the most recent thing happening to me in March after barely over a year of owning this board my battery is now given out from what i am seeing in testing. Customer service has mostly done right by me and giving me discounts on the parts but ultimately for a board that I paid $700 for in the beginning, I’ve probably almost put 50+ percent of the initial cost back into the board and I think this battery’s gonna be the straw that breaks the camels back. I’m currently dealing with the Customer Service and hoping they can do something and help me out but I have zero faith that they’re gonna do anything other than offer me something paltry like 25% off of $300 battery which is totally not worth it because this is basically a zombie board at this point. It has completely eroded, my trust of the Backfire brand and if they don’t make it right on this one, I’m gonna be looking elsewhere for boards going forward and telling everybody else to do the same. Skip the G5S it aint the one.
This company is unbelievable. We had a little mishap with the mail wasn’t their fault. It was FedEx’s fault. But they still came through and took really good care because they knew I was upset thank you so much and I absolutely love the board the board so fast and the cloud wheels are so epic really help with the rocks Highly recommend a company.
I am happy to have made good decision of choosing you guys. The built quality and my riding experience has so far been very positive. Thank you so much for everything.
Although at first I was told I would have to buy spare motors, thanks to Global Customer Service I was able first to find out that one of the wheels was not functioning; it did not turn when using the remote. Then by swapping the connectors, to test if it was a motor issue, both motors started working again. So the problem was that the connector must have got lose
and was causing interference. Now everything seems fine, but will have to road test it to make sure is OK.
Motors broke, not sure yet if one or both, after 8 months+. Have not been able to use the G5 much, at most fully recharged the board from low battery status for six or seven times since I received it. Since the 6-month warranty period expired, only solution provided is to buy spare parts with 90-day warranty period and given a $20 discount code on the purchase. Taking into account that to replace the motors is not economical at all, and as said the G5 has not been used extensively, if I replace the motors what warranty would I have that this might happen again anytime soon!
Store owner replied:
Sorry for the bad experience. Based on the short video you shared, the issue may be caused by damaged motor bolts or sleeves. You might not need to replace the entire motor — just the specific replacement parts for it. We understand that the warranty has expired, but we’re still here to help and will do our best to minimize your cost.
So it worked fine for one day and now the ecs system overheated and faulted and only one wheel spins. I paid over 800 plus extended warranty and the remote gives a fault warning. 347944 order number. Tom Stutts
Love the G5 board! Way better range and love hub motors so it’s inconspicuous. Very stable at high speeds and forgiving and easy to shred and carve to have fun at lower speeds. This is a 5 star board all it is missing is the lights surrounding the edge and the nicer remote like the G5S model. Please bring that one back! Anyways love my board!
Absolutely love this board. I reach up to 34 mph some times! It's so fun to rip around on and Its become my preference of travel to work.. my son has experienced riding one of these backfire boards and he now wants one! Love it.. I plan to upgrade to the next one I can.
Absolutely love this board, came with tools and everything for customizing and repairing the board to how you like it. Remote works amazing and I ended up putting 16 miles on it the first day! I'm disappointed in how rainy this week.has been because I haven't been able to use it, but once it's nicer I'll probably end up pitting another 16 on it, feels so freeing to ride on it.
Delivery was questionable but that has to do with my city’s post office carriers but either than that the board is a very nice. I’ll probably end up getting a 3rd board, who knows.
Going from a G3 to G5 this is a solid upgrade, i love that i can turn the board on and off with the remove and although i miss the battery enclosure with the lights but the new design seems to be far stronger and looks like it wouldn't crack around the screws like on the g3 and it seems far more waterproof. After putting 1300~ km on my G5 here are my thoughts.
The range on the g5 is good but there is some pitfalls, I usually ride on turbo going as fast as the board will go and after a 10km ride I have about 30% battery left. Riding in sport and eco mode seems to save the battery a whole lot more, i could see myself making a 15-20km trip on sport and coming back with around half battery and riding on eco mode I cover a ton of distance.
I miss the USB charging on the battery pack from the g3 but in the interest of waterproof i can see the advantage of not having it, the port covers on the g3 where a little flimsy and the new charger port on the g5 seems very solid and waterproof.
In terms of speed / power I wasn't as impressed as I thought I would have been considering the motors went from 350W on the G3 to 700W on the G5. The acceleration is still quite fast but not much of an improvement from the G3.
I think the flex on the G5 deck is quite good as well, still a fun and playful deck for carving but not as flexy as the G3 which is good since sometimes the flex on the G3 would scare me a bit.
Unfortunately my board does seem to have some voltage sag which is unfortunate, after losing half battery my top speed decreases by probably about 5-10km and once nearing empty the top speed can slow to a crawl.
overall I still love my new G5 but I had hoped it would have been a bit more of an upgrade over the G3.
I've always had good times with a backfire board. This isn't my first one. And I will say that the board loves up to it's specs, if not exceeding them. I can easily get across town with ease and speed. I weigh about 180lbs and I get to 28mph with ease. I would highly recommend backfire to anyone wanting a high end feel for a super affordable price. I'm definitely getting another in a bit. 100/10
Love everything about it but the speed is not accurate. It does not go as fast as advertised and the speedometer reeding on the remote is way off. Says you’re doing 20mph but more like 14. Other than that I really like it.
I upgrade from a G2 and the range difference is amazing! I love the fact that I am able to go further distances with this board. I also really appreciate how you can customize the brakes with the remote, this board is faster than the G2 so getting used to the speed/brakes will be a learning curve. I highly recommend this board! Definitely will have people turning heads.
Definitely an upgrade over the Jupiter 2 by J-King.
Out the box the truck are very loose.
Brakes took some getting used to, but enjoy the fact that I'm able to lock the rear hubs/wheels if need be while braking.
Truck bushing are poor quality and will getting replaced soon. They're super noisey as well.
Remote asks how many magnets are in the hubs, and I haven't been able to find that info in the owners manual or on the website.
I believe this has caused the Odometer and the speedometer readings to be off.
Overall very satisfied with the build quality and ride quality of the board. 4/5 Stars
This is the best purchase in my life, I love it!
Powerful enough, incredibly fast and stable. Maneuverability is low by default, but it's adjustable, you must choose between prioritizing high stability at high speeds or greater flexibility. Personally, I prefer feeling confident at higher speeds.
First time getting a board like this and I love it. So fun!! You can’t go wrong with the G5s. Looks incredible. Plus enough power that you won’t out grow it in a week. Cheers.
I have accumulated 250 km on it. The stabilization is awesome. I could also practiced carving on it. The feeling is almost equivalent to skateboarding on snow!
It is absolutely amazing compared to my other board. The range is magical and I can go pretty much anywhere. I love the fact that you can put bigger wheels on it especially in city like Prague. Definitely would recommend.
Love this board. I was surprised when first getting this board as to how well it worked. I didn’t expect it to take up uphill with such ease. The battery last more than enough for me to go for a 3hr+ trip. Having the nice controller helps me track my trip along with knowing what battery life I have left. The speed and handling is incredible. I would definitely recommend this to anyone looking to farther their boarding adventure. Totally worth it.
Nice board, so responsive and powerful, almost like a belt drive.
The most important thing about Backfire is their after sale support! They are very devoted to satisfy their customers, providing answers and free spare parts within the waranty period. Thank you guys!
Had this for almost two months now and I love it, much better than the era2 I had before, had a tiny glitch in the esc but customer service quickly helped me out that through the warranty, but I did have to regrip it after the process
When it came it was boxed perfectly this was my first ever electric skateboard and the packaging and use was so simple nothing was over complicated. I absolutely love my board only thing I wish is that they would put trackers in their products and give us the ability to track our items thru the app to prevent theft.
Three weeks in 300 miles. I’m stoked board handle great. Can’t stop. Ha. I’m hooked bad. Ride on. An skate. Are cry. Ron. The rider. Ran over board ran over too. Later. Both good to go. Ha. That day was ruff. Late night crash after. Damn kids. A there toys. I’m 59 but feeling 16
